About Help Scout
Help Scout is made by people in 40 cities around the world, all with a passion for excellence in their craft.
We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
Since launching in April of 2011, Help Scout now powers 7,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
Designed to go the distance
Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
Your success means everything
Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.
We’re builders without borders
While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.
Oh, and we love getting the whole team together twice a year for a few days of fun and work. Here’s a look at what happened on our recent trip to Quebec, Canada.
- Competitive salary
- 100% health and dental coverage for you and your family
- Paid parental leave, including adoption
- 401k with 1% match for US residents
- Personal development stipend
- Transparency with financials and metrics
- Flexible vacation
- Work with people who will bring out your best
- Long-term/short-term disability & life insurance