About Help Scout


Do your best work from anywhere in the world

Help Scout is made by about 50 people, who work from more than 32 cities around the world, all with a passion for excellence in their craft. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.

Since launching in April of 2011, Help Scout now powers more than 7,000 support teams in 140 countries. Our software is used and trusted by businesses of every shape and size.

We're a remote-first company

Being a remote first company allows us to invest in the best people without being limited by geography. We go to great lengths to set you up for success from day one, and work hard to keep the team connected. Daily business metrics reports, weekly 1:1s, internal blog posts, and twice-per-year team retreats keep everyone in the loop—water-cooler not required.

How we work

Company benefits

Oh, and we love getting the whole team together twice a year for a few days of fun and work. Here’s a look at what happened on our recent trip to Steamboat, Colorado.


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